Sign In Sign Up

Help center

King Billy Casino – Frequently Asked Questions (FAQ)

Welcome to the King Billy Casino FAQ section. Here, you will find comprehensive answers to some of the most common questions from our players. We aim to provide you with clear and detailed information to enhance your gaming experience.

General Questions

  1. What is King Billy Casino?
    King Billy Casino is a premier online gambling platform that offers an extensive range of casino games. Our collection includes a variety of slots, classic table games, live dealer options, and exciting progressive jackpots. Fully licensed and regulated, we are committed to delivering a secure and fair gaming experience, complemented by generous bonuses and prompt payouts.

  2. Is King Billy Casino legit and safe?
    Absolutely. King Billy Casino operates under a valid gambling license, specifically from Curacao eGaming, ensuring that we adhere to strict regulatory standards. We prioritize your safety by using SSL encryption to safeguard your personal and financial information. Additionally, our games are powered by Random Number Generator (RNG) software, which is regularly tested for fairness by independent auditors.

  3. Can I play for free at King Billy Casino?
    Yes, many of our slot games are available in demo mode, allowing you to enjoy the games without wagering real money. However, please note that live dealer games and certain table games require real-money bets to participate.

Account & Registration

  1. How do I create an account at King Billy Casino?
    To create an account, simply click the “Sign Up” button on our website or mobile app. Fill in your required details, including your email, username, and password. After registration, verify your email to activate your account, and complete the KYC (Know Your Customer) verification process if required for withdrawals.

  2. Why do I need to verify my account?
    Verification is essential for maintaining the security of your account and ensuring compliance with anti-fraud regulations. By providing identification, proof of address, or payment method documentation, you help us protect your funds and personal information. This process also expedites your future withdrawals.

  3. Can I have multiple accounts?
    No, each player is allowed only one account. Creating duplicate accounts may result in suspension and the forfeiture of any winnings. We encourage fair play and adherence to our policies.

Bonuses & Promotions

  1. What welcome bonuses does King Billy Casino offer?
    New players can take advantage of a generous welcome package that typically includes a matched deposit bonus along with free spins. For example, you might receive a 100% bonus up to €/$500 plus 200 free spins. Be sure to check our Promotions page for the latest offers and details.

  2. Are there wagering requirements on bonuses?
    Yes, most bonuses come with specific wagering requirements that must be met before you can withdraw any associated winnings. For example, you may need to wager the bonus amount 35 times. Always read the Terms & Conditions associated with each bonus to understand the requirements thoroughly.

  3. How do I claim a no-deposit bonus?
    Occasionally, we offer promotions that provide free spins or bonus cash without requiring a deposit. To stay updated on such offers, check our Promotions section regularly or subscribe to our newsletter for exclusive deals.

Banking & Payments

  1. What payment methods are accepted?
    We support a wide variety of payment methods to accommodate our players, including:

    • Credit/Debit Cards: Visa, Mastercard
    • E-Wallets: Skrill, Neteller, ecoPayz
    • Cryptocurrencies: Bitcoin, Ethereum, Litecoin
    • Bank Transfers & Prepaid Cards
  2. How long do withdrawals take?
    The processing time for withdrawals varies by method:

    • E-Wallets: 0-24 hours
    • Cryptocurrencies: Under 1 hour
    • Cards/Bank Transfers: 1-5 business days
  3. Are there fees for deposits or withdrawals?
    King Billy Casino does not impose any fees for deposits or withdrawals. However, some payment providers may apply their own transaction costs, so it’s advisable to check with your payment method for specific details.

Games & Software

  1. Which game providers does King Billy Casino feature?
    We partner with some of the leading developers in the industry, including NetEnt, Microgaming, Play’n GO, Evolution Gaming, Pragmatic Play, and many others. This ensures a diverse and high-quality gaming experience for our players.

  2. Are the games fair?
    Yes, all our games utilize Random Number Generators (RNGs) that have been rigorously tested by independent auditors for fairness. This guarantees that all outcomes are random and not influenced by external factors.

  3. Can I play live dealer games on mobile?
    Absolutely! Our live casino, featuring games such as roulette, blackjack, baccarat, and game shows, is fully optimized for mobile play, allowing you to enjoy a seamless gaming experience on the go.

Technical & Support

  1. Is there a King Billy Casino mobile app?
    Yes, we offer dedicated mobile applications for both iOS and Android devices. These apps provide a user-friendly interface for seamless gaming wherever you are.

  2. What if I forget my password?
    If you forget your password, simply click the “Forgot Password” link on the login page. We will send a password reset link to your registered email address.

  3. How do I contact customer support?
    Our customer support team is available 24/7 to assist you. You can reach us through:

    • Live Chat: For the fastest response
    • Email: [email protected]
    • FAQ Section: For immediate answers to common questions

Responsible Gambling

  1. Can I set deposit limits?
    Yes, you can set deposit limits to help manage your gambling activities. Navigate to the “Responsible Gaming” section in your account settings to establish daily, weekly, or monthly limits.

  2. How do I self-exclude if needed?
    If you feel the need to take a break from gambling, you can temporarily deactivate your account or request a long-term self-exclusion by contacting our customer support team.

Still Have Questions?

If you have any further inquiries or require additional assistance, please visit our Help Center or contact King Billy Casino Support. We are here to help you enjoy your gaming experience to the fullest!

KING’S DICTIONARY

Every player in the realm of gaming needs a trusty dictionary. But when you’re navigating the exciting world of casinos, you need… the King’s Dictionary! Consult this glossary for definitions of essential betting and gaming terms that will enhance your experience at King Billy Casino.

Bankroll

A straightforward yet crucial term. Your bankroll is the total amount of money you have set aside specifically for gambling. This is your personal treasure chest, and managing it wisely is key to enjoying your gaming experience.

Betting Limit

This term refers to the minimum and maximum amounts you can wager in a game. Betting limits can be determined by the player (the Citizen) or set by the King himself, ensuring that everyone plays within their means.

Bonus

Bonuses are the lifeblood of casinos! These special offers are designed to attract both new and existing players, each coming with unique terms and conditions. At King Billy Casino, we pride ourselves on offering some of the most generous and exciting bonuses in the industry, including match bonuses, free spins, and more!

Bonus Feature

What would gaming be without bonuses? Online slots are packed with various bonus features that can elevate your gameplay. For example, Wilds act like “Jokers,” substituting for regular symbols to increase winning chances. Scatters, on the other hand, can trigger bonus games and often lead to substantial rewards. Typically, three scatters are needed to unlock a thrilling bonus round.

Bonus Round

When specific combinations of symbols align on a video slot, a bonus round is triggered. These rounds can offer a range of benefits, from Free Spins to engaging side games. Bonus rounds are highly sought after as they allow players to earn rewards without placing additional bets.

Comp Points

Comp Points are a reward system for players, accumulating points based on the amount wagered while playing. These points can be exchanged for cash or bonuses. In the Kingdom, we refer to these as King’s Points, a testament to your loyalty and gameplay.

High Roller

A High Roller is a Citizen who stakes significantly larger amounts than the average player. These players often enjoy exclusive perks and experiences, as their betting habits contribute substantially to the casino’s atmosphere.

Live Dealer Games

A modern marvel of the gaming world, Live Dealer Games allow players to engage with real human dealers via live-streaming video. These games bring the authentic casino experience directly to your desktop, laptop, tablet, or mobile device, complete with the option to interact with dealers through Live Chat.

Max Win (applies only on Free Spins bonuses)

Max win is a vital term that every Citizen should grasp! It refers to the highest amount you can win after utilizing all your Free Spins. For instance, if the max win is set at 100 EUR and you win 110 EUR, you will only receive the capped amount of 100 EUR.

Max Win Result (applies for Free Spins bonuses, usually registration bonuses, and Free Chip bonuses)

This term signifies the maximum balance a Citizen can hold after completing the wagering requirements associated with a bonus. For example, if the max win result is 100 EUR and you end up with 150 EUR after wagering, your balance will be adjusted back to 100 EUR.

Non-Sticky Bonus

A Non-Sticky Bonus can be withdrawn once all necessary requirements have been met, allowing players to enjoy their winnings without restrictions. This type of bonus offers flexibility and freedom to the player.

Payline

A payline is a designated line across the reels of a slot machine where winning combinations can occur. Paylines can take various shapes—straight, vertical, or zigzag—and can range from a few to hundreds, depending on the complexity of the game.

Pit Boss

In the brick-and-mortar world of casinos, the Pit Boss is the overseer of the gaming tables, responsible for supervising the staff and ensuring that everything runs smoothly. While the King reigns supreme, the Pit Boss is essential in maintaining order and fairness.

Progressive Jackpot

A Progressive Jackpot is a type of jackpot that grows over time, accumulating a portion of each bet placed until it reaches a life-changing amount. These jackpots can offer players the chance to win staggering sums, making them a thrilling aspect of casino gaming.

Pokies

A colloquial term used in Australia and New Zealand, “pokies” refers to slot machines. This playful term reflects the fun and excitement associated with spinning the reels.

Random Number Generator (RNG)

Every casino, including your beloved King Billy Casino, employs a Random Number Generator (RNG). This sophisticated software ensures that all game outcomes are random and fair, maintaining the integrity of the games. It determines results in games like roulette and blackjack, ensuring a level playing field for all Citizens.

Reels

Reels are the spinning components of a slot machine that create the magic of the game! After placing a bet, players spin the reels and await the outcome. Most online slots feature five reels, but some adventurous games may have seven or even nine!

Reload Bonus

A Reload Bonus is a special incentive offered to players for making additional deposits at the casino. This bonus encourages ongoing play and rewards loyal Citizens for their continued patronage.

RTP (Return to Player) / Payout Percentage

RTP is a critical acronym for both casinos and players. It stands for “Return to Player” and indicates the percentage of wagers that a slot machine pays back to players over an extended period. For instance, a slot with an RTP of 96% will return 96 EUR for every 100 EUR wagered. His Majesty advises players to regularly check the RTP of their favorite slots to make informed choices.

Scatter Symbol

Scatter symbols are special icons that pay out regardless of their position on the screen, even if they don’t align on a payline. Scatters can also act as multipliers, enhancing your winnings and may trigger Free Spins or bonus rounds, adding excitement to your gameplay.

Sign-Up Bonus

A Sign-Up Bonus, also known as a Welcome Bonus, is an enticing offer given to new players upon joining the casino. King Billy’s Welcome Pack is designed to give you a royal start to your gaming adventure!

Sticky Bonus

The Sticky Bonus is the opposite of a non-sticky bonus; it cannot be cashed out. While it enhances your bankroll, allowing for more extended play with higher stakes, it remains attached to the bonus until the wagering requirements are fulfilled.

Video Poker

Video Poker is a beloved pastime in the Kingdom! This electronic game is based on the classic 5-card draw poker. Players can choose to hold or replace cards in their hands, aiming to achieve the minimum hand required to win.

Volatility

In the context of gaming, volatility refers to the risk associated with a slot machine. It describes the frequency and size of payouts during gameplay. Low volatility slots offer more frequent but smaller wins, while high volatility slots provide larger payouts but less often. Choose the one that aligns with your gaming style, as advised by the King!

Wager

Wagering is a standard practice in the gaming industry, serving several purposes, including compliance with anti-money laundering policies. Wagering refers to the total amount of bets a player must place before being allowed to withdraw any winnings. For example, if a bonus has a wagering requirement of 30x, a 100 EUR bonus would require a total of 3,000 EUR in bets before winnings can be converted.

Wild Symbol

Wild symbols are versatile icons that can substitute for other symbols on the reels. When a wild appears, it can combine with surrounding symbols to form winning combinations. In some instances, wilds may even pay out when they’re not on a payline, similar to scatters. However, in most video slots, wilds cannot replace scatter symbols.


With the King’s Dictionary at your side, you’re now equipped to navigate the thrilling world of King Billy Casino with confidence and flair! Happy gaming, Citizens!

CRYPTOCURRENCIES FAQ

Welcome to the Cryptocurrencies FAQ! Here, we answer some of the most common questions about cryptocurrencies, their use, and how they relate to gaming and online casinos like King Billy Casino.

What are Cryptocurrencies?

Cryptocurrencies are digital or virtual currencies that use cryptography for security. They operate on decentralized networks based on blockchain technology, which ensures transparency and security. Bitcoin, Ethereum, and Litecoin are among the most well-known cryptocurrencies.

How do I buy cryptocurrencies?

You can purchase cryptocurrencies through various methods:

  • Cryptocurrency Exchanges: Platforms like Coinbase, Binance, and Kraken allow you to buy, sell, and trade cryptocurrencies using traditional currencies.
  • Peer-to-Peer Transactions: You can buy cryptocurrencies directly from individuals through platforms like LocalBitcoins.
  • Bitcoin ATMs: Some locations have ATMs that allow you to purchase Bitcoin and other cryptocurrencies using cash or debit cards.

What is a Wallet?

A cryptocurrency wallet is a digital tool that allows you to store, send, and receive cryptocurrencies. Wallets can be hardware-based (physical devices) or software-based (applications or online services). Each wallet has a unique address that you use for transactions.

Are cryptocurrencies safe?

While cryptocurrencies offer a high level of security due to their decentralized nature and cryptographic features, they are not entirely risk-free. Risks include:

  • Volatility: Cryptocurrency prices can fluctuate wildly, leading to potential losses.
  • Hacking: Exchanges and wallets can be vulnerable to cyberattacks.
  • Regulatory Risks: Changes in regulations can impact the value and legality of certain cryptocurrencies.

How can I use cryptocurrencies at King Billy Casino?

King Billy Casino accepts various cryptocurrencies for deposits and withdrawals, allowing players to enjoy a seamless gaming experience. Simply choose your preferred cryptocurrency during the deposit process, and follow the instructions provided.

What are the advantages of using cryptocurrencies for online gambling?

Using cryptocurrencies for online gambling offers several benefits:

  • Anonymity: Transactions can be conducted with a higher level of privacy compared to traditional banking methods.
  • Low Fees: Cryptocurrency transactions often have lower fees than credit cards or bank transfers.
  • Faster Transactions: Deposits and withdrawals using cryptocurrencies can be processed quickly, often within minutes.
  • Global Access: Cryptocurrencies can be used by players worldwide, bypassing currency conversion issues.

What is blockchain technology?

Blockchain is the underlying technology behind cryptocurrencies. It is a distributed ledger that records all transactions across a network of computers. Each block in the chain contains a list of transactions, and once added, it cannot be altered. This ensures transparency and security.

What is a smart contract?

A smart contract is a self-executing contract with the terms of the agreement directly written into code. They run on blockchain technology and automatically enforce and execute the terms when predetermined conditions are met. Smart contracts can be used in various applications, including decentralized finance (DeFi) and gaming.

How do I keep my cryptocurrency safe?

To ensure the safety of your cryptocurrencies, consider the following tips:

  • Use Hardware Wallets: Store your cryptocurrencies in hardware wallets for added security.
  • Enable Two-Factor Authentication (2FA): Use 2FA on exchanges and wallets to add an extra layer of protection.
  • Be Cautious of Phishing Scams: Always verify the authenticity of websites and communications before entering sensitive information.
  • Keep Software Updated: Regularly update your wallet and software to protect against vulnerabilities.

What are the tax implications of using cryptocurrencies?

Tax regulations regarding cryptocurrencies vary by country. In many jurisdictions, cryptocurrencies are treated as assets, and any gains or losses from buying, selling, or using them may be subject to capital gains tax. It’s essential to consult with a tax professional to understand your obligations.

Can I convert my cryptocurrencies back to fiat currency?

Yes, you can convert cryptocurrencies back to fiat currency through exchanges that support this functionality. Simply sell your cryptocurrency for your desired fiat currency, and the funds will be transferred to your bank account.

What is the future of cryptocurrencies?

The future of cryptocurrencies is dynamic and continually evolving. Innovations in blockchain technology, increased adoption by businesses and consumers, and the development of decentralized finance (DeFi) are all contributing to the growth of the cryptocurrency market. However, regulatory developments and market volatility will also play significant roles in shaping the future.


If you have more questions about cryptocurrencies or how they relate to your gaming experience at King Billy Casino, feel free to reach out to our support team. Happy gaming!

Complaints at King Billy Casino

At King Billy Casino, we strive to provide an exceptional gaming experience. However, we understand that issues may arise during your time with us. If you encounter any problems related to payments, bonuses, software, deposits, accounts, or any other matter, you have the right to file a complaint.

How to File a Complaint

  1. Contact Customer Support: Before escalating the issue, we encourage you to reach out to our customer support team. They are available to assist you and may resolve your issue quickly.

  2. Use AskGamblers: If your concern remains unresolved, you can file a complaint through the AskGamblers Casino Complaints Service. This independent regulatory body helps facilitate communication between players and casinos.

  3. Transparency Commitment: King Billy Casino is proud to be part of the AskGamblers circle of trust. We encourage players to post their complaints publicly on the AskGamblers platform, ensuring transparency and accountability.

Response Time

To expedite the resolution process, we have implemented a response timer. Both the player and King Billy Casino have 96 hours to respond to the complaint. If either party fails to respond within this timeframe, the complaint will be closed. We believe this system encourages prompt communication and resolution.

Our Commitment

While we hope you never need to file a complaint, we are committed to resolving any issues that may arise in the best possible way. Your satisfaction is our priority, and we will do our utmost to address your concerns.

Thank you for being a valued member of the King Billy Casino community! If you have any questions or need assistance, please don’t hesitate to reach out to our support team.

King Billy Casino Cookie Policy

General

When you visit our website, our system automatically collects information about your visit, including your browser type, IP address, and the referring website. This data collection may occur in collaboration with our platform providers and partners, from whom we may receive general demographic or usage data about our website visitors. This information helps us understand how our Site is used and allows us to make informed decisions to enhance your experience.

To gather this information, we use cookies and similar tracking tools. Cookies are small files stored on your computer or device when you access our web pages. Some cookies are essential for the website to function, while others enhance your experience and help us provide better services. By understanding your preferences and usage patterns, we can tailor our offerings to better meet your needs. Below are the types of cookies we use and their purposes.

Types of Cookies We Use

Required Cookies

These cookies are essential for navigating our website and enabling basic functionalities. They allow you to access member areas, maintain your session, and ensure that the website operates smoothly. Without these cookies, certain features of our Site may not be accessible.

Functional Cookies

Functional cookies allow us to analyze your website usage and preferences. For example, they help us remember your session key, preferred language, or region. By saving these settings, we can offer you a more personalized experience that aligns with your preferences, making your visits to our Site more enjoyable and efficient.

Advertising Cookies

Advertising cookies help us measure the effectiveness of our content marketing efforts. These cookies are provided by our partners to track website visits and new player registrations resulting from advertising campaigns. While we do not share your personal information (such as your name or email) with affiliated partners, your website visit data may be linked with other personal information gathered from other sources by the providers. Such external data processing is governed by the privacy notices and policies of these third-party providers, which we encourage you to review.

Cookie Categories

The cookies we store can be categorized into three main groups:

  1. Cookies Stored by a Back-End Application: These cookies are essential for the server-side operations of our website, ensuring that your interactions with our services are seamless and secure.

  2. Cookies Stored by a Front-End Application: These cookies enhance the user experience on the client side, allowing for the personalization of content and features based on your preferences.

  3. Third-Party Cookies: In addition to our own cookies, we utilize various third-party service providers who also set cookies on our website to deliver their services. These services include tracking your activity, improving your experience, and measuring the effectiveness of our website and marketing campaigns. We recommend reviewing the privacy policies of these third-party providers to understand how they handle your data.

How to Control Cookies

Most web browsers automatically accept cookies. However, you can block some or all cookies, or delete cookies that have already been set, by modifying your browser settings. We recommend against blocking or deleting cookies, as this may limit your use of our website and prevent certain features from functioning properly.

You can manage cookie usage through your browser settings. The help function in your preferred browser should provide you with the necessary information on how to adjust your cookie preferences.

For more information about cookies, you can visit AboutCookies.org.

Helpful Cookie Guides for Popular Browsers:

  • Chrome: Chrome Cookie Guide
  • Firefox: Firefox Cookie Guide
  • Internet Explorer: Internet Explorer Cookie Guide
  • Safari (Mac): Safari Cookie Guide
  • Opera: Opera Cookie Guide
  • Microsoft Edge: Edge Cookie Guide

If you have any questions or concerns regarding our Cookie Policy, please contact our customer support team. We are here to assist you and ensure that your experience at King Billy Casino is enjoyable and secure. Thank you for choosing King Billy Casino, where your privacy and satisfaction are our top priorities.

KING BILLY CASINO – TERMS AND CONDITIONS

1. Introduction

These Terms and Conditions (“Terms”) govern your use of the King Billy Casino website (“Site”) and all related services, including but not limited to gaming, promotions, and financial transactions. By accessing or using the Site, you agree to comply with and be bound by these Terms. If you do not agree, you must discontinue use immediately.

King Billy Casino is operated by Dama N.V., a licensed entity under the laws of Curaçao, with license number 8048/JAZ2017-065, issued by the Curaçao Gaming Control Board. Our commitment to providing a secure and enjoyable gaming environment is paramount, and we strive to uphold the highest standards of integrity and fairness in all our operations.

2. Eligibility

To use our services, you must:

  • Be at least 19 years of age (or the legal gambling age in your jurisdiction). This ensures compliance with local laws and regulations regarding online gambling.
  • Reside in a jurisdiction where online gambling is permitted. It is your responsibility to ensure that you are in compliance with the gambling laws applicable in your area.
  • Not be self-excluded or restricted by any gambling authority. Players who have voluntarily excluded themselves from gambling activities are not permitted to use our services.
  • Use the Site for personal entertainment only, not for commercial purposes. Any commercial use of the Site is strictly prohibited.

We reserve the right to verify your identity and eligibility at any time. This may include requesting documentation to confirm your age and identity.

3. Account Registration

3.1 Account Creation

To play for real money, you must register an account with accurate and complete information. This includes providing your full name, date of birth, address, and any other information required during the registration process.

3.2 One Account per Player

Multiple accounts are prohibited and may result in suspension or forfeiture of funds. You are allowed only one account per household, IP address, or device to ensure fair play for all users.

3.3 Security

You are responsible for maintaining the confidentiality of your login credentials. Notify us immediately of any unauthorized access to your account. It is advisable to use a strong password and change it regularly to enhance your account security.

4. Deposits and Withdrawals

4.1 Deposits

Funds must be deposited via approved payment methods. Minimum and maximum limits apply depending on the payment method chosen. Ensure that you familiarize yourself with these limits to avoid any inconvenience.

4.2 Withdrawals

Withdrawals are subject to verification and wagering requirements. Processing times vary by method and may take anywhere from a few hours to several days. We aim to process withdrawals as quickly as possible, but please note that delays may occur due to banking procedures.

4.3 Fraud Prevention

We reserve the right to request additional documentation before processing withdrawals. This is to ensure the security of your account and to comply with anti-money laundering regulations. Failure to provide requested documentation may result in delays or denial of withdrawal requests.

5. Bonuses and Promotions

5.1 General Rules

Bonuses are subject to specific terms, including wagering requirements, game restrictions, and expiry dates. It is essential to read the terms associated with each bonus to understand how to maximize your benefits.

5.2 Abuse Policy

Bonus abuse (e.g., chip dumping, multi-accounting) will result in forfeiture of winnings and account suspension. We take bonus abuse seriously and will investigate any suspicious activity to maintain a fair gaming environment.

6. Game Rules and Fair Play

6.1 Software

Games are provided by licensed software developers and use Random Number Generators (RNGs) for fairness. This ensures that all game outcomes are random and unbiased, providing a level playing field for all players.

6.2 Malfunctions

Errors in game outcomes due to technical issues void all affected plays. In the event of a malfunction, all bets will be considered null and void, and any winnings will be reversed.

6.3 Prohibited Activities

Cheating, collusion, or exploiting software bugs is strictly forbidden. Engaging in such activities may result in account suspension, forfeiture of funds, and potential legal action.

7. Responsible Gambling

7.1 Self-Exclusion

Players may voluntarily exclude themselves for a specified period. This option is available to help players manage their gambling habits and is an important aspect of our commitment to responsible gaming.

7.2 Limits

Deposit, loss, and session limits can be set via your account settings. We encourage players to take advantage of these tools to promote responsible gambling behavior.

7.3 Support

Resources for problem gambling are available on our Responsible Gaming page. We provide information and links to organizations that can offer help and support for those who may need it.

8. Privacy and Data Protection

Your personal data is processed in accordance with our Privacy Policy, compliant with Canadian data protection laws. We are committed to protecting your privacy and ensuring that your personal information is handled securely.

9. Termination and Suspension

We reserve the right to suspend or terminate accounts for violations of these Terms, fraudulent activity, or legal compliance reasons. In such cases, any remaining balance in your account may be forfeited.

10. Limitation of Liability

King Billy Casino is not liable for:

  • Losses due to system errors or unauthorized account access.
  • Third-party actions affecting gameplay or transactions.
  • Indirect damages arising from Site use.

We recommend that players take appropriate measures to protect their accounts and information.

11. Dispute Resolution

11.1 Complaints

Issues should first be reported to Customer Support. We strive to resolve all complaints promptly and fairly.

11.2 Mediation

Unresolved disputes may be escalated to the Curaçao Gaming Control Board or an independent arbitrator. We are committed to ensuring that any disputes are handled in a fair and impartial manner.

12. Amendments

We may update these Terms at any time. Continued use after changes constitutes acceptance. It is your responsibility to review these Terms periodically to stay informed of any updates.

13. Governing Law

These Terms are governed by the laws of Curaçao. Any disputes shall be resolved in the courts of Curaçao, ensuring that all legal matters are handled in accordance with local regulations.

14. Contact Information

For inquiries, contact:

  • Customer Support Email: [email protected]
  • Phone: +1 (647) 490-1130 (Canada)
  • Mailing Address:
    Dama N.V.
    Abraham de Veerstraat 9
    Curaçao

By using King Billy Casino, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. We appreciate your cooperation and look forward to providing you with an enjoyable gaming experience.

King Billy Casino Bonus Terms & Conditions

Introduction

Welcome to King Billy Casino! We are excited to offer a variety of bonuses and promotions designed to enhance your gaming experience. These Bonus Terms & Conditions govern all bonuses and promotions available on our platform. By participating in any bonus or promotion, you agree to these terms. If you do not agree, please refrain from participating. It is important to read these terms carefully to understand how our bonuses work and to ensure that you can fully benefit from them.

1. General Terms

1.1. Bonuses and promotions are available exclusively to registered players. To qualify, players must have a verified account in good standing.

1.2. King Billy Casino reserves the right to modify, suspend, or cancel any bonus or promotion at any time, without prior notice. We recommend checking our promotions page regularly for updates.

1.3. All bonuses are subject to specific terms and conditions outlined in this document and any promotional material. By accepting a bonus, you acknowledge that you have read and understood these terms.

1.4. Players must opt-in to receive bonuses unless otherwise stated. Opting in may involve clicking a designated button or entering a bonus code during the deposit process.

2. Types of Bonuses

2.1 Welcome Bonus

  • New players are eligible for a generous welcome bonus upon making their first deposit. This bonus typically includes a percentage match on your deposit amount, along with additional free spins.
  • The bonus amount and percentage will be clearly specified in the promotional material, allowing you to understand the full value of the offer.
  • Wagering requirements apply, meaning you must wager the bonus amount a specified number of times before you can withdraw any winnings.

2.2 Deposit Bonuses

  • Players may receive bonuses on subsequent deposits, encouraging continued play and engagement with our games.
  • The terms for each deposit bonus, including the minimum deposit required and the bonus percentage, will be clearly outlined in the promotional material. Keep an eye out for limited-time offers that may provide even greater rewards.

2.3 Free Spins

  • Free spins may be awarded as part of a promotion, either as a standalone offer or as part of a deposit bonus.
  • Free spins are valid for a specified period, usually ranging from a few days to a week, and are subject to wagering requirements. Make sure to use your free spins within the allotted time to maximize your chances of winning.

2.4 No Deposit Bonuses

  • No deposit bonuses may be offered to new players as an incentive to explore our casino without the need to make an initial deposit.
  • Wagering requirements apply, and maximum cash-out limits may be imposed to ensure fair play. These terms will be clearly stated in the promotional material.

3. Wagering Requirements

3.1. All bonuses are subject to wagering requirements, which must be met before any withdrawal can be made. This means you must play through the bonus amount a certain number of times.

3.2. The specific wagering requirement will be detailed in the promotional material and may vary by bonus type. For example, a 30x wagering requirement means you must wager 30 times the bonus amount before cashing out.

3.3. Only bets placed on eligible games will contribute towards meeting the wagering requirements. Be sure to check which games qualify, as some may contribute less than others.

4. Eligible Games

4.1. Not all games contribute equally to the wagering requirements. The contribution percentage for each game type will be outlined in the promotional material. For instance, slot games may contribute 100%, while table games may contribute only 10%.

4.2. King Billy Casino reserves the right to exclude certain games from bonus eligibility. This ensures that bonuses are used in a manner consistent with our responsible gaming policies.

5. Bonus Expiry

5.1. Bonuses and free spins are subject to expiry. The expiry period will be specified in the promotional material. It is crucial to be aware of these time limits to avoid forfeiting your bonus.

5.2. If wagering requirements are not met within the specified time, the bonus and any winnings derived from it will be forfeited. Players are encouraged to regularly check their account status to ensure they are on track to meet these requirements.

6. Account Restrictions

6.1. King Billy Casino reserves the right to restrict bonuses to certain players at its discretion. This may include players who have a history of bonus abuse or those who do not meet the eligibility criteria.

6.2. Players found to be abusing bonuses or engaging in fraudulent activity may have their bonuses revoked and accounts suspended. We take such matters seriously to maintain a fair gaming environment for all players.

7. Changes to Bonus Terms

7.1. King Billy Casino reserves the right to amend these Bonus Terms & Conditions at any time. Changes may be made to improve clarity, enhance player experience, or comply with regulatory requirements.

7.2. Any changes will be effective immediately upon posting on our website. Continued participation in bonuses after changes constitutes acceptance of the new terms. We encourage players to review these terms regularly.

8. Governing Law

These Bonus Terms & Conditions are governed by the laws of Ontario, Canada. Any disputes arising from these terms will be resolved in the courts of Ontario. Players agree to submit to the jurisdiction of these courts.

9. Contact Us

If you have any questions or concerns regarding these Bonus Terms & Conditions, please do not hesitate to reach out to our dedicated customer support team. We are here to assist you:

  • Phone: +1 (800) 123-4567
  • Email: [email protected]
  • Address: 123 King Billy Lane, Toronto, Ontario, M1A 2B3, Canada

Thank you for choosing King Billy Casino. We wish you the best of luck and hope you enjoy our exciting bonuses and promotions!

King Billy Casino Privacy Policy

Introduction

At King Billy Casino, your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website (“Site”) and utilize our various services, including gaming, promotions, and customer support. By accessing or using our Site, you consent to the practices described in this Privacy Policy.

King Billy Casino is operated by Dama N.V., a licensed entity under the laws of Curaçao, with license number 8048/JAZ2017-065, issued by the Curaçao Gaming Control Board. We are committed to maintaining the confidentiality and security of your personal information, ensuring that your gaming experience is both enjoyable and safe.

1. Information We Collect

We collect various types of information to provide and improve our services to you. This information helps us enhance your experience and ensure compliance with legal requirements.

1.1 Personal Information

When you register for an account, we may collect the following personal information:

  • Full Name: To identify you and manage your account.
  • Date of Birth: To verify your age and ensure compliance with legal gambling age requirements.
  • Residential Address: To confirm your identity and for regulatory compliance.
  • Email Address: To communicate important account information, promotional offers, and updates.
  • Phone Number: To provide customer support and verify your identity.
  • Payment Information: This includes credit card details and banking information necessary for processing deposits and withdrawals securely.

1.2 Non-Personal Information

We may also collect non-personal information that does not identify you directly, including:

  • Browser Type and Version: To optimize our Site for various browsers and devices.
  • Device Type: To ensure compatibility and enhance user experience.
  • IP Address: To monitor and analyze trends, usage, and activities on our Site.
  • Geographic Location: To tailor our services and promotions based on your location.
  • Pages Visited on Our Site: To understand user behavior and improve our offerings.
  • Time and Date of Access: To analyze traffic patterns and enhance site performance.

2. How We Use Your Information

King Billy Casino uses your information for the following purposes:

  • Account Management: To create, maintain, and manage your account effectively.
  • Transaction Processing: To facilitate deposits, withdrawals, and other financial transactions securely.
  • Customer Support: To respond to your inquiries, resolve issues, and provide assistance as needed.
  • Promotions and Marketing: To send promotional materials, newsletters, and updates, with your consent, to keep you informed about our latest offers and games.
  • Service Improvement: To analyze user feedback and behavior to enhance our services and user experience continuously.
  • Legal Compliance: To comply with applicable laws, regulations, and industry standards, ensuring a responsible gaming environment.

3. Disclosure of Your Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following situations:

3.1 Service Providers

We may engage third-party service providers to assist us in operating our Site and providing our services. These providers may have access to your personal information to perform their functions, such as payment processing, customer support, and marketing services. We ensure that these providers adhere to strict confidentiality and security standards.

3.2 Legal Compliance

We may disclose your information if required by law or in response to valid requests by public authorities, such as a court or government agency. This includes cooperating with law enforcement and regulatory bodies to prevent fraud, money laundering, or other illegal activities.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you of any such change in ownership or use of your personal information.

4. Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it against unauthorized access, loss, or misuse. These measures include:

  • Encryption: We use encryption technology to protect sensitive information transmitted over the internet.
  • Firewalls: Our systems are protected by firewalls to prevent unauthorized access.
  • Secure Server Practices: We maintain secure servers and regularly update our security protocols to safeguard your information.

However, please note that no method of transmission over the Internet or electronic storage is 100% secure, and while we strive to protect your personal information, we cannot guarantee absolute security.

5. Your Rights

You have the following rights regarding your personal information:

  • Access: You can request access to the personal information we hold about you. We will provide you with a copy of your data upon request.
  • Correction: You can request corrections to any inaccurate or incomplete information to ensure that your records are up to date.
  • Deletion: You can request the deletion of your personal information, subject to legal obligations and our retention policies. We will comply with your request as applicable.
  • Opt-Out: You can opt-out of receiving promotional communications from us at any time by following the unsubscribe instructions in our emails or contacting us directly.

We are committed to ensuring that your rights are respected and upheld.

6. Cookies and Tracking Technologies

Our Site uses cookies and similar tracking technologies to enhance your experience and provide personalized services. Cookies are small files stored on your device that help us recognize you and remember your preferences. We use cookies for various purposes, including:

  • Authentication: To keep you logged in and manage your session.
  • Analytics: To analyze site usage and improve our services.
  • Personalization: To tailor content and advertisements to your interests.

You can manage your cookie preferences through your browser settings. However, please note that disabling cookies may affect your ability to use certain features of our Site.

For more information on how we use cookies, please refer to our Cookie Policy.

7. Third-Party Links

Our Site may contain links to third-party websites that are not operated by us. This Privacy Policy does not apply to those websites, and we are not responsible for their content or privacy practices. We encourage you to review the privacy policies of any third-party sites you visit to understand their practices.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be effective immediately upon posting the revised policy on our Site. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

  • Customer Support Email: [email protected]
  • Phone: +1 (647) 490-1130 (Canada)
  • Mailing Address:
    Dama N.V.
    Abraham de Veerstraat 9
    Curaçao

Thank you for choosing King Billy Casino. We are committed to protecting your privacy and providing you with a safe and enjoyable gaming experience. Your trust is important to us, and we strive to ensure that your personal information is handled with the utmost care and respect.

Responsible Gaming at King Billy Casino

At King Billy Casino, we are deeply committed to promoting responsible gaming and ensuring that our players engage in a safe and enjoyable gaming experience. We recognize that while gaming can be a fun and entertaining activity, it can also lead to potential risks if not approached responsibly. Our goal is to create a supportive environment that encourages responsible gaming practices, ensuring that our players can enjoy their time with us while maintaining control over their gaming activities.

Understanding Responsible Gaming

Responsible gaming encompasses a range of practices that encourage players to gamble in moderation and with awareness. It means playing within your limits, recognizing when to take a break, and understanding the nature of gambling and the risks involved. At King Billy Casino, we believe that informed players make better decisions, and we strive to empower our players with the knowledge and tools necessary for responsible gaming. By fostering a culture of responsibility, we aim to ensure that gaming remains a source of entertainment rather than a source of stress or financial hardship.

Tips for Responsible Gaming

  1. Set Limits: Before you start playing, establish a budget that reflects what you can afford to spend without impacting your financial responsibilities. Decide on a specific amount of money and time you are willing to allocate to gaming, and commit to sticking to these limits. This practice helps prevent overspending and ensures that you can enjoy your gaming experience without financial strain.

  2. Take Regular Breaks: It’s essential to take breaks during your gaming sessions. Regular pauses allow you to step back, reassess your play, and maintain a healthy perspective. Consider setting a timer to remind yourself to take breaks every hour or so, allowing you to recharge and reflect on your gaming habits.

  3. Avoid Chasing Losses: If you experience a loss, resist the urge to chase it by betting larger amounts. This behavior can lead to further losses and increased frustration. Instead, accept the loss as part of the gaming experience and stick to your predetermined limits.

  4. Play for Fun: Always remember that gaming should primarily be a form of entertainment, not a means to make money. Approach your gaming experience with a mindset focused on enjoyment and relaxation. This perspective can help you maintain a healthy relationship with gaming and reduce the risk of developing problematic habits.

  5. Know the Odds: Familiarize yourself with the rules, odds, and strategies of the games you play. Understanding how each game works can help you make informed decisions and enhance your overall gaming experience. Knowledge is a powerful tool that can help you enjoy your time at the casino while minimizing risks.

  6. Be Aware of Signs of Problem Gambling: Recognizing the signs that you may be gambling too much is crucial for maintaining control. Signs include feeling anxious or stressed about your gaming habits, borrowing money to gamble, or neglecting responsibilities in other areas of your life. If you notice these signs, it may be time to reassess your gaming activities and seek support.

Tools for Responsible Gaming

At King Billy Casino, we provide a variety of tools designed to help you manage your gaming experience effectively:

  • Deposit Limits: You can set daily, weekly, or monthly deposit limits to control how much money you can add to your account. This feature empowers you to manage your budget and prevent overspending.

  • Session Time Limits: Establish limits on the amount of time you spend playing each session. This feature encourages you to take breaks and maintain a healthy balance between gaming and other activities.

  • Self-Exclusion: If you feel that you need a break from gaming, you can opt for self-exclusion. This option allows you to temporarily suspend your account for a specified period, giving you the time and space to reassess your gaming habits.

  • Reality Checks: Enable reminders that notify you of how long you have been playing. These alerts can help you stay aware of your gaming habits and encourage you to take breaks when necessary.

Support for Problem Gambling

If you or someone you know is struggling with gambling-related issues, we strongly encourage seeking help. There are numerous resources available for individuals facing gambling problems, including:

  • Gamblers Anonymous: A support group that provides a safe space for individuals who want to stop gambling. It offers a community of shared experiences and mutual support.

  • Responsible Gambling Council: An independent non-profit organization dedicated to promoting responsible gambling. They provide resources and support for individuals and families affected by gambling issues.

  • GamCare: A charity that offers support, information, and advice for anyone affected by problem gambling. They provide a helpline, online chat, and various resources to assist individuals in need.

At King Billy Casino, we take responsible gaming seriously and strive to create a safe environment for all players. We encourage you to utilize the tools and resources available to ensure that your gaming remains a fun and enjoyable activity.

Conclusion

Your well-being is our top priority at King Billy Casino. We are dedicated to promoting responsible gaming practices and providing support for our players. If you have any questions or concerns about responsible gaming or need assistance, please do not hesitate to contact our customer support team. Together, we can ensure a safe and enjoyable gaming experience for everyone. Thank you for choosing King Billy Casino, where your privacy, safety, and satisfaction are our highest priorities.

 

 

Casino Support



We monitor our inboxes and try to respond as quickly as possible.[email protected]

Get an answer before you can tell Casino!

How to play at casino;
How can I withdraw money;
Answers to questions in the FAQ